Bohofair Warranty & Return
We want our customers to have the best shopping experience ever! Our dedicated product team is always looking for the best items to guarantee the best quality before shipping.
Please, carefully check your size before you buy using the Size Chart to make sure you choose the correct item.
However, if you are not satisfied with the item you receive, we can provide an exchange or refund, depending on the reasons. Please, feel free to contact us if you have any issue with your order! firstname.lastname@example.org
If you need to return an item, please check the procedure in order to make the process fast and comfortable.
Your satisfaction is our main priority!
If you are not satisfied with the order, please contact us at email@example.com and we promise to make it right!
SECTION 1/ SEALING LABELS
To satisfy our customers, we use "sealing labels" to guarantee the authenticity of our products, and to make sure that it has never been opened or worn beforehand. Please note that in accordance with the commerce regulations in force, we will not accept any return in the case where the "sealing labels" are torn; except for:
SECTION 1- A/ Bohofair Responsibilities
- PRODUCT DEFECTIVE
In the unfortunate event that the product is defective. (It’s clearly broken and unusable)
- WRONG SIZE
Product received is totally different from the order. (Requested Product A Received Product B)
- WRONG PRODUCT
The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customer have the right to receive a new product.
The information you need to send:
- Order number
- Product name
- Reason for return (1. Product Defective, 2. Wrong size, 3. Wrong Product)
- Clear picture of the product(s) with their tags attached
The customer team support will communicate with the factory and approve or disapprove your case. When the case is approved the SAME product will be resent to you. If the product is out of stock, we will refund you (Refund can take between 12 to 20 days to be reflected on your statement, we'll refund only to the same payment method from where customer originally paid).
IMPORTANT: No resent or refund requests will be accepted 14 days after delivery, for ANY reasons.
SECTION 1- B/ Sealing Labels EXCEPTIONS
In accordance with the commerce regulations in force, we do not accept any return in the case where the "sealing labels" are torn. Because we care about our customer satisfaction, we accept to exchange the product(s) on some conditions:
- NEW SIZE:
The client is satisfied with the product but the selected size does not fit the customer's measurements.
IMPORTANT: check size availabilities on the website www.bohofair.com before emailing our support.
- DIFFERENT PRODUCT
The client simply wants an exchange for another product
IMPORTANT: we only accept exchange for the same kind of products: clothes vs clothes, bikini vs bikini etc.
SECTION 2 – Exchange process
If you wish a new size or a new product, please email our customer care team firstname.lastname@example.org, make sure to complete the form bellow.
Form to send via email:
Kindly file this template in order to process the exchange/refund.
1/ #Order ID:
2/ Tracking number (the one provided by your post):
3/ List of items returned (products you put inside your package):
- Exchange (Item you want in Exchange choose here bohofair.com):
- OR Refund (no refund on Promo Code orders):
5/ Address you sent the package to:
6/ Your shipping address (where to resent the products):
Help to file the template:
1/ You received your order ID via email when the order has been confirmed to you.
2/ Tell us where to track the package, a tracking number will be provided by your local post when you send the package back to us, make sure to note it down and give it to us.
3/ Give us a list of the products inside the package you just resent.
4/ Precise if you wish an exchange (kindly precise for which product and what size) > We only accept exchange for the same kind of products: clothes vs clothes, bikini vs bikini etc. Or a refund (option only available if you did not used any Discount Count on the order)
5/ Confirm the address you have sent the package to.
6/ If you choose Exchange in Point 4: Please confirm your own address where we will have to send the new package.
IMPORTANT: We do not accept any exchange if the "sealing label" is torn for any other reasons than new size or new product wanted.
We will not accept any return request by social media or any other emails than: email@example.com.
No exchange requests will be accepted 14 days after delivery, for ANY reasons. The customers have to resent the products in these 14 days or the exchange can be refused.
If the the customers want an exchange, they will be responsible for the return shipping costs.
All returned items must be in brand-new condition, unused/unworn, unwashed, with original tags and their original packaging. Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted.
SECTION 3 – Customer responsibilities
- 3 MONTHS TO CLAIM PACKAGE
The customer has to claim a package not received within maximum 3 months.
- 24H TO CANCEL
The customer who wishes to cancel has to do it within 24 hours after the purchase.
- PROVIDE US WITH THE GOOD INFORMATION
The customer is responsible to provide the right information. Please make sure to enter your complete information (example: contact details at checkout).
IMPORTANT: in case of delivery issue due to incomplete address, missing information etc. you will be responsible for it and we will not be able to refund or resent the products.